1. Introduction
These Terms & Conditions (“Terms”) govern your access to and use of CARGAROO’s website, services, and related content. By using our website or services, you agree to be bound by these Terms. If you do not agree, please do not use our services.
2. Use of Our Services
CARGAROO provides same-day courier and business delivery services in Toronto and the GTA. Our services are for lawful use only and must be used in compliance with all applicable laws and regulations.
3. Booking & Cancellation
All bookings are subject to availability. You can schedule, modify or cancel a booking through our website or by contacting our support team. Applicable cancellation cutoff times and any cancellation fees are clearly displayed before payment. For full details, please refer to our Cancellation & Refund Policy.
View Cancellation & Refund Policy4. Pricing & Payment
Prices are calculated based on distance, package size, service type and applicable charges. All prices are shown in Canadian Dollars (CAD) and are subject to applicable taxes (HST). Payment must be completed at the time of booking through our accepted payment methods.
5. Packages & Shipments
Customers are responsible for ensuring all packages are properly packed, labeled and comply with applicable size, weight and content restrictions. Fragile, perishable or high-value items may require special handling and must be declared at the time of booking.
6. Liability & Limitations
Liability for loss or damage is subject to the applicable CARGAROO service terms and limitations. Please review the applicable service terms before payment.
7. Prohibited Activities
You may not use CARGAROO’s services to transport dangerous goods, hazardous materials, illegal substances, contraband or any items prohibited under Canadian federal or provincial laws. We reserve the right to refuse or cancel any booking that violates these restrictions.
8. Customer Responsibility
Customers are responsible for providing accurate booking information, including pickup and drop-off details, contact information, package information and any other details required to complete a delivery. Customers are also responsible for complying with the applicable booking and service requirements.
9. Intellectual Property
All trademarks, logos, service marks, graphics, text and software on this site are the intellectual property of CARGAROO or their respective owners and are protected under Canadian copyright and trademark laws. You may not use, copy or reproduce them without permission.
10. Privacy
Your use of our website and services is governed by our Privacy Policy, which explains how we collect, use, handle and protect your personal and commercial shipment information.
View Privacy Policy11. Changes to Terms
We may revise or update these Terms at any time. Continued use of our website or services after any changes means you accept the updated Terms. The revised date will be shown at the top of this page.
12. Contact Us
If you have any questions or concerns about these Terms, please contact CARGAROO Support using the approved contact details. Our support team will be happy to assist you.
CARGAROO Support
Use the approved support contact details.
