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Compare before you book
Why Cargaroo? Choosing a Courier in Toronto
Same-day delivery across Toronto and the GTA by our own couriers, subject to availability. Every courier is background-checked, and your instant price is confirmed before you pay.
At Cargaroo, we focus on customer satisfaction, not just on putting money in the owner’s pocket.
Cargaroo’s owner
Own background-checked staffEmployed by Cargaroo
Same-day from $5Up to 5 km, before HST
Reply within a couple of hoursMon–Sun, 6 AM–10 PM ET
Below, see how Cargaroo compares with other couriers and delivery apps, fact by fact, with sources.
How Cargaroo Compares With Big Couriers and Delivery Apps
Information as of October 15, 2026
Canada Post
National postal service
What its own pages and records say
No published same-day standard for parcelsCanada Post publishes no same-day delivery standard for domestic parcels; its fastest standard is next business day, counted from the business day after drop-off1. Within Toronto: next business day for Priority and Xpresspost, 1–3 business days for Regular Parcel, whose standard is not guaranteed2.
A weekly fuel surcharge40.80% on domestic parcel services for the week of Oct 12–18, 2026, after a temporary relief discount that Canada Post applies automatically until Jan 3, 2027 (48.00% before relief)3.
Business pickups are extra$3.50 per on-demand pickup (free with Priority), with a Solutions for Small Business account and daily cut-off times4.
Labour disruptions in 2024 and 2025A national strike stopped operations from Nov 15 to Dec 17, 20245. A second national strike in late September 2025 halted parcel processing and delivery6, followed by rotating strikes from Oct 11, 2025, with service guarantees suspended7. The disruptions ended in November 2025, and new contracts run to January 20298.
Top issues raised with its OmbudsmanMissing or damaged items and difficulty reaching customer service were the top issues in 2025 Service Charter appeals, which fell about 18% from 20249.
How Cargaroo handles it
Same-day, 7 days a weekSame-day delivery across Toronto and 5 GTA cities, Mon–Sun, subject to availability. We confirm the delivery window for your booking.
Picked up at your doorOne pickup and one drop-off are part of the delivery price. No account needed.
Your price, before you payFrom $5 for up to 5 km and $10 up to 10 km, before HST. Add-ons are listed on our rate card, and the total is confirmed before you pay.
A team you can reachCall or WhatsApp our own team, Mon–Sun, 6 AM–10 PM ET. We reply within a couple of hours.
Next business day at the earliest for regular servicesThe fastest, UPS Express Early, is guaranteed by 9 a.m. the next business day. Same-day needs go to a separate urgent service, UPS Express Critical, booked by phone or online; its prices are not in the 2026 Canada rate guide10.
A weekly fuel surchargeAdjusted every week and applied to shipping charges and to many extra charges, including residential delivery, pickup and additional handling11.
Fees on top of the rateAt 2026 list rates: $5.05 to deliver to a home, $5.70 for a same-day on-call pickup booked by phone ($3.90 online) and $19.65 per package for an address correction10.
No driver ETA by phoneUPS Canada says it can’t contact drivers to give an estimated delivery time, but can generally give a 4-hour delivery window to customers who sign up for UPS My Choice notifications. “Out for delivery” packages can arrive as late as 9 p.m., and its phone line lists no Sunday hours12.
What some reviewers mentionSome individual Trustpilot reviews of UPS (ups.ca) mention delays, misplaced packages and hard-to-reach customer service. Trustpilot notes UPS hasn’t invited reviews, so they may not be representative13.
How Cargaroo handles it
Same-day as standardSame-day across Toronto and 5 GTA cities, subject to availability, plus rush / express when you need it faster, subject to courier availability.
Pickup is part of the priceOne pickup and one drop-off are included in the delivery price; each extra stop is priced by the distance from the previous stop.
Talk to the team doing the deliveryPhone or WhatsApp, 7 days a week, 6 AM–10 PM ET.
Updates and proofStay updated from pickup to delivery, and get proof of delivery when it’s done.
FedEx: published services within Canada start at next business dayFedEx Canada’s shipping services within Canada start at next business day; FedEx First Overnight delivers by 10 a.m. the next business day to most metropolitan areas14.
Purolator: standard services take next business day or laterIts standard courier services within Canada deliver the next business day or later; standard Purolator Express delivers by end of day, which Purolator says usually means 9 p.m.15
Fuel surcharges on topFedEx: 51.5% within Canada for Oct 12–18, 2026, reset every Monday16. Purolator resets its fuel surcharge monthly17.
Extra feesFedEx: $17.60 address correction and $4.80 residential delivery surcharge, plus fuel (2026)18; on-call pickups cost $1.50 online or $3.05 by phone since March 9, 202619. Purolator: $16.50 per piece for an incorrect address, $4.65 for mainly residential areas and $6.00 for each extra delivery attempt after a failed first attempt that was not Purolator’s fault17.
What some reviewers mentionTrustpilot reviewers mention missed delivery attempts and hard-to-reach phone support (FedEx)20, and attempt notices when they were home, parcels held at depots and hard-to-reach support (Purolator)21. These are individual customer reviews.
How Cargaroo handles it
Same day, Mon–SunSame-day delivery across Toronto and 5 GTA cities, subject to availability, with instant prices for routes elsewhere in Ontario up to 500 km.
An itemized priceDriving distance, extra stops (each priced by its distance from the previous stop) and any listed add-ons from our rate card, confirmed before you pay.
A problem? We talk it throughIf a delivery can’t be completed, our team reviews the address, recipient availability and delivery status with you before confirming the next steps. Any re-delivery, return or additional charge must be confirmed for your booking.
One teamReach the same team by phone, WhatsApp or email.
Delivered by independent contractorsDeliveries are made by independent third-party contractors who are not employed by Uber, and Uber says it is not a delivery provider or carrier22.
The courier can cancelThe courier may refuse a delivery, or cancel it after accepting, for any reason not prohibited by law22.
No timing guaranteeThe terms make no guarantee of timeliness or reliability and place the risk of loss, theft, tampering or delay on the sender22.
Weight, size and value limitsAll packages on one trip: up to 30 lb, must fit in the trunk of a mid-size car, and worth no more than CA$100 in total22.
Items it won’t carryFragile items, pharmaceutical products and over-the-counter medications, vitamins and supplements, money and gift cards can’t be sent with Courier22.
For balance: Uber says its Canadian delivery people pass a background screening, including a criminal-history check through third-party vendors23. The difference is the model: our couriers are Cargaroo employees.
How Cargaroo handles it
Our own staffYour courier is a Cargaroo employee who has gone through a background check.
A confirmed windowWe confirm the delivery window for your booking. If we can’t provide the delivery we agreed to, our Cancellation & Refund Policy lets you choose a full refund of the affected delivery charge or an alternative you accept.
Envelopes to Extra LargeEvery package size is priced instantly, and items over 100 lb get a two-person crew.
Healthcare deliveries welcomeWe deliver prescriptions and pharmacy orders, medical supplies and sealed lab materials for clinics, labs and pharmacies. Fragile or high-value items: declare them at booking.
DeliveryEase (deliveryease.co) is an app-based, on-demand delivery platform for prescription and pharmacy orders, with its apps published by Adelpha Technologies Inc. in Toronto24,25.
What its own pages say
Built for pharmaciesIts website focuses on prescription and medication delivery and its published plans are pharmacy plans; pharmacies book orders on its portal and drivers claim them in the app24,26.
Independent contractorsIts published driver agreement says drivers are independent contractors, not employees26.
Drivers choose their jobsDrivers decide whether to accept, decline, ignore or cancel each delivery request, with no minimum number of deliveries26.
Shared routesDrivers typically pick up a bundle of parcels at one pharmacy and deliver to several customers on one route26.
For balance: DeliveryEase says it vets and onboards all of its drivers, including a background check24,26, and advertises on-demand same-day pickup and drop-off 7 days a week, with real-time tracking24.
How Cargaroo handles it
Our own staffYour courier is a Cargaroo employee who has gone through a background check.
For every kind of senderClinics, labs, pharmacies, law firms, print shops, auto parts suppliers, other businesses and individuals can all book us.
Rush / express when you need itFaster, direct-priority delivery, subject to courier availability.
Book your wayGet an instant price online, or call or WhatsApp our team.
DoorDash: independent contractorsDashers choose when, where and how much they work, and can accept or reject each delivery offer27.
Orders can change handsA Dasher who has accepted an order can unassign themselves before pickup; it is then offered to another Dasher28.
Batched tripsDashers can combine several delivery requests in one trip, including adding an order while heading to the first pickup29.
Not open to every businessDoorDash Drive On-Demand self-serve sign-up in Canada is for restaurants only; other businesses with more than 5 locations are reviewed case by case30.
Trexity: no direct line to your courierCouriers are independent contractors who may accept or decline any request31. Merchants don’t get couriers’ contact details; Trexity’s support line coordinates with the courier on your behalf, and for refund purposes only instructions entered in the app’s delivery-instructions field count32,33.
For balance: DoorDash runs a background check on all applicants before they can deliver34, and Trexity couriers must provide criminal and driving-history screening on request31.
How Cargaroo handles it
Anyone can bookBusinesses and individuals get an instant price online, with no account required.
Our own couriersCargaroo employees who have gone through a background check, not a marketplace of contractors.
Talk to us directlyPhone or WhatsApp our team, Mon–Sun, 6 AM–10 PM ET.
Several drops?Add stops to one booking, each priced live by its distance from the previous stop.
Five things that decide how a delivery goes. Each cell about another company is sourced; “Varies” means it depends on the service, account or route, so check with the provider.
Comparison of Cargaroo with Canada Post, UPS, FedEx and Purolator, Uber Courier, DeliveryEase and other delivery apps, as of October 15, 2026
Add-ons listed on our rate card (such as rush, extra stops, after-hours, weekend); total confirmed before you pay. Late cancellations may be charged under our Cancellation & Refund Policy
Weekly fuel surcharge: 40.80% on domestic parcels for Oct 12–18, 2026, after Canada Post’s temporary relief (48.00% before relief)3
$3.50 per on-demand business pickup (free with Priority); account needed4
$5.70 by phone or $3.90 online per same-day on-call pickup (2026 list)10
FedEx: $1.50 online or $3.05 by phone per on-call pickup19
Varies
Varies
Varies
Reaching a person
Phone, WhatsApp and email, Mon–Sun, 6 AM–10 PM ET; reply within a couple of hours
Difficulty reaching customer service was a top 2025 appeal issue9
Phone Mon–Fri 7:30 a.m.–8 p.m., Sat 10 a.m.–4 p.m. ET; 4-hour delivery window with UPS My Choice12
Varies
Varies
Varies
Trexity: no direct courier contact; support line or portal32
Swipe the table sideways to see every company.
Prices and fees change, and account holders may have negotiated rates. Compare the all-in price for your exact parcel and route on each provider’s site.
Background-checkedEvery Cargaroo courier
Our couriers are our team
Your Delivery Is Handled by Our Own Staff
Cargaroo hires its own couriers, and every courier goes through a background check. When you book us, your delivery stays with one local team that confirms your price before you pay and that you can call or WhatsApp, 7 days a week.
Employed by Cargaroo
Our couriers are Cargaroo staff, not independent contractors picking jobs in an app.
Background-checked
Every Cargaroo courier goes through a background check.
One local team
Questions before, during or after a delivery go to the same team: phone, WhatsApp or email, Mon–Sun, 6 AM–10 PM ET.
Customer satisfaction first
Reliability: we do what we say.
Safety: items are handled with care.
Customer focus: every delivery matters.
Communication: keep customers informed.
How Our Team Handles Your Delivery
From your first price to proof of delivery, the same team looks after it.
Step 1
Instant price
Enter pickup and drop-off and see your price in seconds. No account required.
Step 2
We confirm
We review availability and confirm the final price. No payment is taken when you send your request.
Step 3
Our courier picks up
Your pickup time is confirmed with your booking, and one of our own couriers collects your item.
Step 4
Stay updated
Stay updated from pickup to delivery, and reach our team by phone or WhatsApp.
Step 5
Delivered
Receive confirmation and proof of delivery when it’s done.
Our story
Why Cargaroo Started
Cargaroo was started to make local delivery simpler for businesses in Toronto and the GTA. We saw that many businesses needed a reliable way to move important items the same day, without complicated processes or long waits.
Our focus is on direct communication, dependable dispatch and a smooth delivery experience from pickup to drop-off. Today we are a Toronto courier providing same-day delivery in Toronto and across the GTA, plus scheduled delivery, for businesses, organizations and individuals. See our courier services.
Our mission
Make Every Delivery Easier.
To provide reliable, flexible and hassle-free delivery solutions for businesses and individuals across Toronto & the GTA.
Our vision
A Better Way to Deliver.
To build a trusted local delivery experience that businesses can depend on as they grow.
“An honest and trustworthy company that truly stands out for its integrity and professionalism. They are reliable, transparent, and genuinely care about their customers. I highly recommend dealing with them with complete confidence!”
NANirouz abohassanGoogle review
★★★★★
“Amazing delivery service! My package was delivered the same day, quickly and safely. I was especially impressed with how professional and reliable the service was, and the price was very reasonable.”
SESherry EllabanyGoogle review
★★★★★
“Amazing courier service! My documents were delivered on time, and the entire experience was excellent. The service was reliable, professional, and efficient. I highly recommend this courier service to anyone looking for timely and dependable deliveries. I will definitely use them again!”
YAYahya AbshirGoogle review
Simple pricing
Same-Day Prices, Confirmed Before You Pay
$5Same-day, up to 5 km
Before HST. $10 up to 10 km; longer routes are priced by distance band.
save up to 15%Monthly volume discounts
5–9 deliveries a month save 5%, 10–24 save 10%, 25–49 save 15%, 50+ custom pricing. Applied on one monthly invoice for approved accounts; the online calculator shows standard rates.
from $5Per extra stop, by distance
Each extra stop is priced at the same distance rates for its own leg, from the previous stop.
500 kmInstant prices across Ontario
Toronto and 5 GTA cities, plus routes elsewhere in Ontario up to 500 km.
Prices in Canadian dollars, before HST where applicable. Launch pricing; rates may be updated with notice. Delivery is confirmed only after Cargaroo accepts the booking.
Do I have to pay $5 for every package, even if I have 10?
It depends on the distance, not on how many packages you have. Packages going from the same pickup to the same drop-off count as one delivery, and the first 22 lb in total are included (then $0.20 per lb). Every extra stop uses the same price list, measured from the stop before it: up to 5 km away is $5, and 5.1–10 km away is $10. For example, a drop-off 4 km away is $5, and a second stop 7 km past it adds $10, for $15 in total. Prices are before HST; enter every address in the calculator to see your exact total.
Which is cheaper, Canada Post or a courier?
It depends on the parcel and the deadline. Canada Post’s published standards for parcels start at next business day1, and a fuel surcharge that changes weekly is added3. A same-day courier collects from your door and delivers the same day. Cargaroo publishes its same-day rates: $5 for up to 5 km, $10 for 5.1–10 km, $25 for 10.1–25 km, $38 for 25.1–40 km and $55 for 40.1–60 km, before HST; each extra stop is priced at the same rates for the distance from the previous stop, and the price is confirmed before you pay. Regular business clients save 5% to 15% with monthly volume discounts (5–9, 10–24 and 25–49 deliveries a month), applied on the monthly invoice for approved accounts. For a parcel that can wait, compare Canada Post’s all-in price; if it has to arrive today, a courier is the option.
Does Canada Post do same-day delivery?
Not as a published standard. Canada Post publishes no same-day delivery standard for domestic parcels; its fastest is next business day, counted from the business day after drop-off1. Within Toronto, that means next business day for Priority and Xpresspost and 1–3 business days for Regular Parcel, whose standard is not guaranteed2. If a parcel has to arrive today, a same-day courier is the option: Cargaroo delivers same-day across Toronto and 5 GTA cities, Mon–Sun, subject to availability, and confirms the delivery window for your booking. Get an instant price for your route.
How is a local courier different from Purolator, UPS or FedEx?
Mainly in delivery speed and what is included in the price. UPS’s fastest regular service, UPS Express Early, delivers by 9 a.m. the next business day, and same-day goes to a separate urgent service, UPS Express Critical10. FedEx’s services within Canada start at next business day14, and Purolator’s standard services take the next business day or later15. All three add fuel surcharges that change weekly (UPS and FedEx) or monthly (Purolator)11,16,17, and list extra fees such as residential delivery charges and, at UPS and FedEx, on-call pickup fees10,17,18,19. A local same-day courier like Cargaroo picks up at your door and delivers across Toronto and 5 GTA cities the same day, subject to availability, with pickup included in the delivery price and one team you can call or WhatsApp, Mon–Sun, 6 AM–10 PM ET.
How is Cargaroo different from Uber or gig delivery apps?
Mainly in who delivers. Uber Courier deliveries are made by independent third-party contractors, who may refuse or cancel a delivery, and its terms limit all packages on one trip to 30 lb and CA$100 in total value22. DoorDash Dashers and Trexity couriers are also independent contractors who can accept or decline requests27,31. For balance, Uber and DoorDash run background checks on their couriers23,34, and Trexity couriers must provide criminal and driving-history screening on request31. At Cargaroo, our own staff deliver and every courier goes through a background check, every package size is priced instantly, and you can call or WhatsApp our team directly, Mon–Sun, 6 AM–10 PM ET.
Which courier collects from home?
Cargaroo picks up at your door, at home or at work, across Toronto and 5 GTA cities. Pickup is part of the delivery price: one pickup and one drop-off are included, from $5 for up to 5 km before HST, and no account is needed. Large carriers handle pickups differently: Canada Post’s on-demand business pickups need a Solutions for Small Business account and cost extra unless you ship Priority4, and UPS and FedEx charge a fee for each on-call pickup10,19. Enter both addresses for an instant price, confirmed before you pay.
How do I choose a courier service in Toronto?
It depends on what you send and how fast it has to arrive. For parcels that can wait, Canada Post, UPS, FedEx and Purolator publish next-business-day or longer delivery standards for their regular parcels1,10,14,15. For a same-day courier or delivery service in Toronto, look at published rates, whether the price is confirmed before you pay, who delivers and whether couriers are background-checked, the hours you can reach a person, and reviews. At Cargaroo, our own background-checked staff deliver, same-day rates start at $5 for up to 5 km before HST and are confirmed before you pay, our team is available Mon–Sun, 6 AM–10 PM ET and replies within a couple of hours, and we are rated 5.0 on Google.
Does Cargaroo use its own staff?
Yes. Cargaroo hires its own couriers, and every courier goes through a background check, so your package is delivered by one of our own couriers. Our couriers are Cargaroo staff, not independent contractors picking jobs in an app, so your delivery stays with one local team: your pickup time is confirmed with your booking, and you can reach us by phone, WhatsApp or email, Mon–Sun, 6 AM–10 PM ET.
Is Purolator or Canada Post cheaper?
It depends on the parcel, the service level and any account discounts, and both add fuel surcharges: Canada Post’s changes weekly3, and Purolator resets its surcharge monthly and lists fees such as $4.65 per shipment for mainly residential areas and $16.50 per piece for an incorrect address17. Both sell next-business-day or longer services for most parcels2,15. Compare the all-in price for the same parcel and route on each carrier’s site. If it has to arrive today, get a same-day price from Cargaroo.
Let’s get moving
Ready to Move Your Business Forward
Same-day delivery across Toronto & the GTA, from $5 (up to 5 km, before HST).
This comparison is based on publicly available information as of October 15, 2026, from the sources listed below. Services, prices and terms change; check each provider for current details. Customer reviews reflect individual experiences.
Canada Post, UPS, FedEx, Purolator, Uber, DeliveryEase, DoorDash and Trexity are trademarks of their respective owners and are used here only to identify them. Cargaroo is not affiliated with, endorsed or sponsored by any of them. Cargaroo’s own liability for loss or damage is set out in our terms and conditions.
